1. Data Controller

In compliance with the Regulation (EU) 2016/679 (GDPR) and the Organic Law 3/2018 (LOPDGDD), it is hereby stated that the personal data processed through this website will be the responsibility of:

  • Person in Charge: Grupo Emerge Health Services S.L.U.

  • Trade name: Addiction Intervention Unit (UniAdic)

  • Tax ID Number: B87577466

  • Address: 1 C Gascones St., 28035 – Madrid (Spain)

  • Email: info@grupoemerge.es

  • Activity: Psychology and Addiction Treatment Center

  • Health Authorization No.: CS-40461

2. Scope of Application

This Privacy Policy governs the processing of personal data collected through:

  • contact forms and information request forms;

  • clinical and professional evaluation forms;

  • management and safekeeping of medical records;

  • telephone, electronic, or in-person communications;

  • therapeutic or follow-up video calls;

  • messaging systems used for managing and sending reminders about appointments;

  • web browsing using cookies;

  • interactions through corporate social media profiles;

  • technological tools necessary for healthcare services.

3. Categories of Data Processed

a) Identification and contact information

First name, last name, phone number, email address, and other information necessary for managing the care or pre-care relationship.

b) Health information (special category of data)

Clinical, psychological, and therapeutic information, including the management and safekeeping of medical records.

c) Information on Minors

Personal data and, where applicable, health data of minors, only when there is express, verifiable, and documented consent from parents or legal guardians.
In the case of children under 14 years, the processing will be carried out in accordance with Article 7 of the LOPDGDD.

d) Browsing data

IP address and technical data collected through cookies and similar technologies.

4. Purposes of Data Processing

Personal data is processed for the following purposes:

  • handle requests for information, contact, or professional evaluations;

  • conduct clinical evaluations and provide health care services;

  • manage and maintain medical records;

  • conduct therapy sessions via video call;

  • contact us for appointment scheduling and reminders (phone calls, text messages, WhatsApp);

  • respond to communications on digital channels and social media;

  • to comply with legal, health, and administrative obligations;

  • to ensure the proper functioning and security of the website.

Under no circumstances will the data be processed for advertising purposes unrelated to healthcare services without express consent.

5. Legal Basis for Processing

  • Art. 6.1.b of the GDPR: implementation of the care or pre-care plan.

  • Art. 6.1.c of the GDPR: compliance with legal obligations.

  • Art. 9.2.h of the GDPR: health care, diagnosis, treatment, and management of health care services.

6. Data Retention

Personal data and medical records will be retained for the periods required by law under health regulations and, thereafter, for as long as necessary to meet legal or professional obligations.

7. Data Processors and Platforms Used

a) Management of medical records

DASHBOARD TECHNOLOGIES S.L. (Docfav) – Tax ID No. B09951401

b) Web hosting

Hostinger International Ltd.

c) Domain management

GoDaddy Operating Company, LLC

d) Video calls

Use of Jitsi. The sessions are not recorded, unless required by law or with express consent.

e) Communications

Calls, text messages, and WhatsApp Web are used exclusively for administrative and appointment management purposes.
Sensitive information is transmitted in parts and with the recipient's explicit confirmation.

f) Social media

Corporate profiles on Instagram, Facebook, TikTok, and LinkedIn. Use is governed by each platform's policies.

8. International Data Transfers

Some platforms may involve international transfers, carried out using adequate safeguards in accordance with Articles 44 et seq. of the GDPR.
There are no intentional international transfers of health data.

9. Use of Cookies

This website uses technical and analytical cookies. For more information, see the Cookie Policy.

10. Rights of Data Subjects

Access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent.
Applications: baja@grupoemerge.es
Complaints: www.aepd.es

11. Security and Professional Confidentiality

Technical and organizational measures appropriate to the risks associated with the processing are implemented.
All healthcare and professional staff are subject to the duty of professional confidentiality, even after the care relationship has ended.

12. Policy Change

UniAdic may modify this policy to adapt it to regulatory or technical changes, and any updates will be posted on the website. The Privacy Policy is to be interpreted in conjunction with the website’s Cookie Policy and Legal Notice.

Última actualización: 12/2025